Privacy Policy

Eileen Haywood — Author https://www.eileenhaywood.com

Last updated: 28 June 2026

Eileen Haywood ("we", "our", "us") is committed to protecting your privacy and handling your personal information with transparency and care. This policy explains what information we collect, how we use it, and the rights you have regarding your data.

This policy is aligned with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Eileen Haywood is the controller responsible for your personal data. It is important that you read this policy alongside any other privacy notices we may provide when collecting or processing your data, so that you are fully aware of how and why we use it.

Information We Collect
How We Use Your Information
Legal Basis for Processing
How We Store and Protect Your Data
Sharing Your Information
Your Rights
Cookies
Links to Other Websites
How to Contact Us
How to Complain
Changes to This Policy

1. Information We Collect

Information you provide directly

Your name, email address, phone number, and postal address when you contact us or make an enquiry.
Information submitted through our contact or enquiry forms.
Details you provide when subscribing to our newsletter or marketing communications.

Information collected automatically

IP address, browser type, device information, and pages visited.
Cookies and similar technologies used to improve website performance and your experience.

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide the information or services you request.
Manage and send newsletters, updates, or resources you have opted in to receive.
Maintain and improve our website and your experience of it.
Maintain internal records and comply with our legal obligations.

We do not sell or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

Under the UK GDPR, we must have a valid legal basis for processing your personal data. We rely on the following:

Consent — where you have given us clear consent to process your data for a specific purpose, such as receiving our newsletter. You can withdraw your consent at any time.
Contract — where processing is necessary to deliver something you have asked us for, or to take steps before entering into a contract.
Legitimate interests — where processing is necessary to operate and improve our website and services, provided your rights and interests do not override those interests.
Legal obligation — where processing is necessary to comply with the law, for example for tax, accounting, or regulatory requirements.

4. How We Store and Protect Your Data

Personal data is stored securely using reputable, GDPR-compliant systems.
Access is limited to those who need it to deliver our services.
We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
We retain data only for as long as necessary to fulfil the purposes set out in this policy, or to comply with our legal obligations, resolve disputes, and enforce our policies. We review our retention practices regularly.

5. Sharing Your Information

We may share information with:

Wix — our website is built and hosted on the Wix platform (Wix.com Ltd.), and we use Wix's built-in tools to manage contact forms, store enquiries, and send marketing and newsletter communications. Wix processes this data on our behalf as our service provider.
Legal or regulatory authorities when we are required to do so by law.

Any service providers we use are required to protect your data and use it only for the services they deliver to us. For more information on how Wix handles data, you can read Wix's own privacy policy at https://www.wix.com/about/privacy. We do not sell your personal information.

6. Your Rights

Under UK data protection law, you have the following rights:

Right of access — to ask us for copies of the personal information we hold about you. This right always applies, though some exemptions mean you may not always receive all the information we process.
Right to rectification — to ask us to correct information you think is inaccurate, or to complete information you think is incomplete.
Right to erasure — to ask us to delete your personal information in certain circumstances.
Right to restriction of processing — to ask us to restrict the processing of your information in certain circumstances.
Right to data portability — to ask us to transfer the information you gave us to you or to another organisation, in certain circumstances. This applies only to information you provided to us.
Right to object — to object to the processing of your personal data in certain circumstances, including for direct marketing.
Rights relating to automated decision-making and profiling — not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

You are not required to pay any charge to exercise these rights. If you make a request, we have one month to respond. To exercise any of these rights, contact us via our contact form..

7. Cookies

Our website uses cookies and similar technologies to:

Improve functionality and performance.
Understand how visitors use the site.
Enhance your experience.

As our website runs on Wix, some of these cookies are set by Wix to keep the site secure and working properly. You can set your browser to refuse all or some cookies, or to alert you when sites set or access them. If you disable or refuse cookies, some parts of this website may not function properly. For full details, please see our separate Cookie Policy.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

9. How to Contact Us

If you have any questions about this policy, the data we hold about you, or you would like to exercise one of your data protection rights, please contact us via our contact form.

10. How to Complain

If you wish to make a complaint about how we handle your personal data, please contact us using the details above and we will investigate your concern.

You also have the right to lodge a complaint with the UK's supervisory authority for data protection:

Information Commissioner's Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: https://ico.org.uk

We would appreciate the opportunity to resolve any issues before you approach the ICO, so please contact us in the first instance.

11. Changes to This Policy

We keep this privacy policy under regular review and will post any updates on this page. This policy was last updated on 28 June 2026. If we make significant changes, we will take steps to inform you, for example by placing a notice on our website or sending you a notification.